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Customer Support

Have a question, suggestion or comment?

We have a dedicated team ready and waiting to talk cupcakes! So why send an email to

Customer Support
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We're Here to Help!

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Chat with Our Support Team

  • How to Place an Order?
    1.Go to Home Page 2.Select the desired category 3.From the selected category, select the desired cakes or product you want to order. 4. Fill all the required information to place order. 5. Choose your desired pick-up location & delivery day. 6. Complete the payment. 7. Once your order has been fully placed and processed you will receive an order confirmation with further details.
  • Are the cakes Vegan/Halal?
    It is suitable for vegetarians. It is halal. You can order for eggless cakes too.
  • Home Deliveries?
    1- We offer home deliveries in and around London subject to availability. 2- An additional charge is applied for delivery service. 3- To find out more & check availability you can chat or email us at
  • How to Refund or Exchange?
    To find the Refund & Exchange policy, we refer you to visit Deliveries and Returns
  • Our Locations and Timings?
    To find us, we are located in the following locations 1- Harrow (9am - 5pm) 2- Edgware (9am - 6pm) 3- Uxbridge (9am - 6:30pm) 4- Woodgreen (9am - 7pm)
  • Our Pick-Up points?
    We have four local pick up points; 1- Harrow 2- Edgware 3- Uxbridge 4- Woodgreen
  • Any Problem?
    For further support you can chat on our support section or email us at
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