Deliveries & Returns
Delivery Policy
All our cakes are freshly baked and decorated on a daily basis. For our Signature cakes, orders can be processed within 24 hours from ordering. Whereas, Celebration cakes require a 48-hour notice period. On the unusual condition where a delay has impacted your order, we will contact you via email or telephone. We also have web-chat option available should you have any questions about home delivery or in-store collection. If you need further support when placing your order please email us at hello@jadorecakes.co.uk
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Delivery rates & delivery estimates:
Delivery charges for your orders will be calculated and displayed at checkout.
Return & Exchange Policy
Should you need to cancel or amend any order, we require two working days notice to arrange this for you. Should your order be damaged this should be reported immediately via email or live chat within 48 hours of receipt of the product. Photographic evidence must be approved alone with proof of purchase. All items must be in their original packaging. The following items cannot be returned; items which have been bespoke personalised to your requirements.
RETURNS POLICY
We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the size or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, or of poor quality, please either return to one of our sales outlets or notify us within 48 hours via email at hello@jadorecakes.co.uk including an image of the Product as you received it and your order number or a copy of your receipt. If a product is not as on the Order Confirmation or damaged, we will credit or refund your purchase. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Failure to do so will result in the suspension of the returns investigation. Subject to our report on the claimed damage and to the Terms and Conditions we will refund the price you paid for the returned Products or at our option, we will provide you with a credit for further products.
We will have no liability to you for any indirect loss(es). We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste. We have
made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, all products are made by hand so colours may vary. Accordingly, we cannot accept the return of any product because it does not match the shade you were expecting. The provisions of this clause do not affect your statutory rights.